Hydrojug Shipping Policy
Order Processing Time
Hydrojug carefully handles each order and processes most within 1-3 business days after your payment is confirmed. Note that processing may extend during major holidays or special promotional events.
Shipping Timeline
Once your order leaves our warehouse, delivery typically takes 7-12 business days to reach your address. Actual delivery time can vary depending on your location, customs procedures, carrier schedules, weather disruptions, and other unforeseen delays.
Shipping Fees
Shipping charges are calculated automatically based on the details of your order. You will see the exact shipping cost during checkout before completing your purchase.
Tracking Your Shipment
We will provide tracking information as soon as your order ships. Please allow a short period for the tracking system to update before monitoring your package status.
Order Cancellation
If you wish to cancel an order, please do so within 12 hours of purchase by contacting us immediately at wesroblesytsr@outlook.com. This ensures your order does not enter the shipping process.
Returns and Refunds
- Returns are accepted within 14 days following delivery.
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival.
- Refunds will be processed within 5-10 business days after we receive and inspect the returned items.
Important Additional Information
All estimated delivery times may be impacted by factors outside Hydrojug’s control, such as customs clearance, carrier delays, or severe weather conditions.
Processing and shipping times may also be extended during holidays or special sale events.
Contact Hydrojug
If you have any questions about your shipment or this shipping policy, please reach out via email at wesroblesytsr@outlook.com. We are here to assist you.